LTA PRODUCT RETURN POLICY

As audiophiles ourselves, we know that it takes listening in your own environment, with your own system and your own music, to fully understand and appreciate the performance of a new piece of equipment. To facilitate your full satisfaction with an LTA product, we offer a 14-day audition period during which you can return your amp for any reason.

This program is subject to the following conditions:

  • Our payment processor does not refund processing fees, therefore all returns (order cancellations, refunds) will have 3.5% (or bank transfer fees as applicable) of the purchase price deducted from the refund.

  • 14-day time period begins upon receipt of product

  • Return can be for any reason, but you must call or email within the given time period for return authorization

  • Equipment must be returned in as-new condition (opening the unit and replacing parts, including tubes, causes the unit to no longer be "as-new," and thus voids this offer), or you may be liable for repair costs or re-stocking fees

  • Returns must be shipped within one week of receiving return authorization

  • Customers (US & International) are responsible for all shipping charges, outbound and return

  • International returns must be shipped to us with all shipping and customs brokerage fees pre-paid

  • Shipping charges, customs fees, and customs brokerage fees will not be refunded or reimbursed

  • Original purchase funds will be refunded within five business days of the receipt of the unit

  • Sales that involve a trade-in are final and cannot be combined with other discounts

  • Sales of b-stock, demo, or trade-in units are final

LTA PRODUCT Limited THREE-Year Warranty

  1. Linear Tube Audio (LTA) products are covered by a limited three-year warranty against defects in material and workmanship. Any repairs required will be made at no charge within the first three years after purchase as a new unit. Vacuum tubes provided with new LTA products have a 1-year guarantee.

  2. This warranty is transferable to new owners within the original warranty period.

  3. To obtain warranty repair service, authorization must be obtained prior to shipping the product to LTA. Contact hifi@lineartubeaudio.com to obtain authorization.

  4. LTA will cover shipping costs for warranty repairs for original owners, based in the US, within 60 days of receipt of the product. After 60 days from receipt, shipping costs are the responsibility of the LTA product owner. All shipping costs are the responsibility of subsequent non-original owners and customers outside the United States.

  5. This warranty does not apply to damage resulting from: physical abuse, accident or neglect; transport once in possession of purchaser; unauthorized alterations or repairs; tube rolling or adapter use; the use of third-party components.

  6. The warranty is void if the serial number has been removed, altered, or defaced.

  7. This warranty is void if improper voltage is applied to any input or output.

  8. If Linear Tube Audio determines after receiving the unit that damage was misrepresented and has been caused by something not covered by the warranty, the customer must pay for any necessary repairs before the unit is returned to the customer.

  9. Linear Tube Audio reserves the right to improve or change its products without obligation to modify previously manufactured units.

Service Note: ZOTL amplifiers use a unique circuit and technicians familiar with other tube amplifiers may not know how to correctly work on LTA products. Please contact us before attempting any alteration or repair, whether you are concerned about the warranty or not.

NON-LTA PRODUCTS

Only LTA products are eligible for the 14-day home trial period above, even if sold as part of a bundle including LTA products.

Returns (including order cancellations) within 14-days on all non-LTA products are subject to a 10% restocking fee. Shipping costs (outbound and return) will be deducted from the refund.

Certain non-LTA products may not be eligible for return, as noted on the product page on our website.

Non-LTA products that we sell are covered their respective manufacturer’s warranty. The above LTA Product warranty does not apply to non-LTA products that we sell.